Compliance & Policies
NoirRide Is Committed To Safe, Professional, And Fully Compliant Service Across The Dallas–Fort Worth Area. The Policies Below Explain How We Operate, How We Protect Our Passengers And Chauffeurs, And What You Can Expect When You Reserve A Ride With NoirRide.
Safety & Professional Standards
Your Safety And Comfort Are NoirRide’s First Priority. Every Trip Is Operated With Care, Discretion, And Attention To Detail.
- Professional Chauffeur With A Clean Driving Record And Valid Driver’s License.
- Vehicle Operated In Accordance With Local Transportation-For-Hire Rules And Regulations.
- Seat Belts Are Available For All Passengers And Expected To Be Worn At All Times.
- Defensive, Courteous Driving With Posted Speed Limits And Traffic Laws Strictly Followed.
- Responsible Scheduling And Rest Breaks To Help Prevent Driver Fatigue.
Vehicle Standards
- Late-Model Black SUV Maintained In Excellent Mechanical And Cosmetic Condition.
- Routine Inspections, Maintenance, And Safety Checks Performed On A Regular Schedule.
- Interior Cleaned Between Rides; High-Touch Surfaces Wiped Down Frequently.
- Climate Control, Charging Ports, And Other Comfort Features Available For Passenger Use.
Insurance & Coverage
NoirRide Operates With Commercial Auto Insurance Suitable For A Professional Chauffeur Service. Proof Of Insurance Is Available Upon Request For Corporate Accounts And Event Planners.
Reservation & Service Policies
- Reservations: Recommended For All Airport, Business, And Special-Event Trips. Same-Day And Last-Minute Requests Are Accepted Based On Availability.
- Confirmation: After You Submit Your Booking Request, You’ll Receive A Follow-Up By Text, Call, Or Email With Confirmed Details And An Estimated Rate.
- Rates & Payment: Rates Are Based On Trip Type, Distance, Duration, And Special Requirements. Payment Instructions Will Be Provided In Your Confirmation.
- Wait Time: A Complimentary Grace Period Is Included At Pickup. Extended Wait Time May Be Billed In Additional Increments.
- Airport Pickups: Flight Arrival Times Are Monitored Whenever A Flight Number Is Provided. Additional Wait Time May Apply For Delays Or Lost Baggage.
- Changes: Simple Changes (Pickup Time, Address, Passenger Name) Are Usually Accommodated At No Charge When Received With Reasonable Notice.
Cancellations & No-Shows
- Cancellations: Please Notify NoirRide As Soon As Possible If Your Plans Change. A Cancellation Fee May Apply For Trips Canceled Close To Pickup Time.
- No-Shows: If The Chauffeur Arrives At The Confirmed Pickup Location And Cannot Reach The Passenger After A Reasonable Waiting Period, The Trip May Be Billed As A No-Show.
NoirRide Maintains A Strict Zero-Tolerance Policy For Misconduct, Harassment, Violence, And Substance Use While Using The NoirRide Service Or Platform.
- Substance Use: The Use Or Possession Of Alcohol, Illegal Drugs, Or Any Substance That Impairs Driving Ability Is Strictly Prohibited While Using The NoirRide Service Or Platform.
- Violence Or Harassment: Physical Violence, Verbal Abuse, Or Any Form Of Harassment — Including Sexual, Discriminatory, Or Threatening Behavior — Is Not Tolerated.
- Discrimination: Drivers And Riders Must Not Discriminate Based On Race, Color, Religion, National Origin, Gender, Sexual Orientation, Gender Identity, Disability, Or Age.
- Passenger & Driver Safety: Any Behavior That Compromises Another Person’s Safety Or Comfort May Lead To Suspension Or Termination Of Service.
- Reporting Misconduct: Incidents Or Violations May Be Reported To NoirRide At info@noirride.com. All Reports Are Reviewed And May Be Shared With The Appropriate Authorities When Required By Law.
Enforcement Actions May Include Immediate Suspension Or Permanent Removal From The Service.
Privacy Policy
NoirRide Collects Only The Information Needed To Confirm And Complete Your Trip — Such As Your Name, Contact Details, Pickup / Drop-Off Information, And Trip Preferences. This Information Is Used Solely To Provide Chauffeur Services, Communicate About Your Reservation, And Improve Our Operations.
- Information We Collect: Your Name, Phone Number, Email Address, Pickup And Drop-Off Locations, Trip Dates And Times, And Any Notes Or Preferences You Choose To Share.
- How We Use It: To Confirm And Operate Your Trip, Coordinate Scheduling, Send Confirmations Or Updates, And Maintain Service Quality For Future Reservations.
- What We Do Not Do: Personal Information Is Not Sold Or Rented To Third Parties.
- Sharing With Partners: Information May Be Shared Only As Needed With Payment Processors Or Trusted Transportation Partners Directly Involved In Providing Your Trip.
- Data Security: Reasonable Measures Are Taken To Protect Information From Unauthorized Access, Disclosure, Or Misuse.
- Your Choices: You May Request That We Update Or Remove Trip Information That Identifies You By Contacting NoirRide At info@noirride.com.
Terms & Conditions
By Booking Or Using NoirRide, You Agree To These Policies And To Any Written Terms Included In Your Trip Confirmation. All Rides Are Subject To Availability, Applicable Laws, And Local Transportation-For-Hire Regulations. Rates, Fees, And Policies May Change Periodically.